Complaints

Our aim is to provide all of our clients with an excellent level of service. However, we recognise that there could be an occasion when you do not feel satisfied with the service you have received from us. We take complaints very seriously and with this in mind we have developed a Customer Complaints Procedure which lets you know how we will deal with your complaint or issue.

Should you need to make a complaint, please contact our Complaints Manager using any of the following methods:

  • In person
  • In writing to Watkin Davies, 19 Penlline Road, Whitchurch, Cardiff, CF14 2AA
  • By telephone to 02920 626226
  • By Email to complaints@watkindavies.com

The Financial Ombudsman Service (FOS) offer eligible complainants a free independent service for resolving disputes. You may contact the FOS by:

  • Calling their consumer helpline on:

    0800 0 234 567 (free for people phoning from a "fixed line"), or
    0300 123 9 123 (free for mobile users who pay a monthly charge for calls to numbers starting 01 or 02)

  • Writing to them at:
    The Financial Ombudsman Service
    Exchange Tower
    London E14 9SR
  • Emailing: complaint.info@financial-ombudsman.org.uk

Further detailed information about the FOS, including a description of eligible complainants, can be found:

In our Client Complaint Procedure.
In the FOS’s leaflet ‘Your Complaint and the Ombudsman’ which we can provide you with, or it is available to download from the Financial Ombudsman Service website.
On the Financial Ombudsman website: www.fos.org.uk.

 

About Company

Watkin Davies Insurance Consultants are one of Wales’ largest Independent Insurance Brokers, established in 1978 by Roger Watkins. Since this time we have become one of the leading Commercial and Personal Insurance Brokers in the region and the trusted insurance advisor to hundreds of Welsh and UK businesses and individuals.

Head Office

15 & 19 Penlline Road
Cardiff, CF14 2AA
029 2062 6226

Opening Hours

  • Monday-Friday: 9am to 5.30pm
  • Saturday: 9am to 1pm
  • Sunday: Closed